We operate a 14 working day return policy (including bank holidays and weekends) and the returns period starts from the first day delivery was attempted. Returns are only valid if items are returned in an unworn and unused condition, in original packaging with labels still firmly attached. We will process your refund or exchange within 14 working days after receipt of your return.
If you return something outside of the returns period, we reserve the right to issue a credit note or resend the goods ordered back to the original delivery address.It is your responsibility to make sure you send the return using a recorded and trackable service. We cannot refund any lost, missing or damaged parcels. It will be your responsibility to claim with your postage service provider.
Please note we are unable to refund any postage or carriage charges for return.
We are unable to refund dummy clips and teethers for hygiene reasons.
All refunds will be issued back to the original method of payment.
We aim to offer a flexible returns policy, however the number of returns made by customers is taken into consideration, and continued returns will be flagged and potentially refused at our discretion.
Please send your returns to: BB & Co, PO Box 75677, London, SE16 9FN