FAQs

  •  What if my items are damaged or incorrect?

If you have received a damaged or incorrect item, contact our customer support team at ​support@babybbco.co.uk​ with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you.

 

  • What if I need to change my order?

In the case you need to amend an order you have placed, please contact support@babybbco.co.uk​ within 24 hours of placing your order. Please ensure your initial email states your Order Number, Name and Address and details of your order amendment(s) and we will get back to you. Unfortunately after 24 hours we will be unable to amend any orders placed.

 

  • What size will fit my child?

Our clothing sizing match the industry standard and fit comfortably and with ease.

For your convenience, if you have any questions about a particular product you can message our Customer Service on ​support@babybbco.co.uk

 

  • How to should I wash your products?

Washing requirements will vary amongst various products, however all washable items will come with a care card with instructions on how to wash that particular product.

 

  • Can I use two discounts codes on my order ?

Unfortunately, only one discount code can be applied to each order.

 

  • How can I contact customer services ?

To contact our customer services team please email ​support@babybbco.co.uk​. Please note that we will aim to respond to all emails received within two working days.

 

  • Can there be a difference in colour between the product photograph on the website and the actual product?

Whilst we do our best to keep our colours on our website as true as possible, as each computer screen has its own setting there can be differences in colour. If you have a doubt about the colour of a product, please do contact our Customer Service team.

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